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FAQ
for a better TOMORROW
Create Your Fashion for a Better Tomorrow: Where Sustainability Meets Style, and Every Choice Shapes the Future.
How do I know my order has been confirmed?
Once you have successfully placed your order, we will notify you via text message and an email will be sent out to you with the order number. We will also notify you when the order is shipped. An email and text notification are sent out with the tracking information.
You can track your order in the Sotbella website. Please login to your account and find all your orders placed in the “Account” tab.
How can I track my order?
You can check the current status of your order in your Sotbella Account. Please log in to your account and under the “Account” tab, you will see the list of all your orders and tapping on the order you want to track, you can see the current status of the order and if it is shipped it will show you the tracking number to track your order.
Do you offer Cash on Delivery & prepaid orders
Yes, we do offer Cash on Delivery on every product with Free shipping.
For Prepaid, we do offer extra discount on Prepaid orders.