Privacy Policy

Your privacy is extremely important to us! This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Sotbella. The terms "You," "Your," "Yours" and "User" refer to the
entity/person/organization using our App. When this Policy mentions "We",
"Us," and "Our" it refers to Sotbella and its subsidiaries and affiliates. “App”
refers to Sotbella android and iOS mobile app.
This Privacy Policy is governed by our Terms of Services.
For any questions regarding this Policy or any requests regarding the
processing of personal data, please contact us at marketing@sotbella.com.


1. INFORMATION WE COLLECT FROM YOU

We collect the information You provide us and this information is necessary
for the adequate performance of the contractual arrangement which is in
place between You and us and allow us to comply with our legal obligations.

  • Account Signup Information. When You create the account, we ask
    You to provide the signup information, such as Email, Name,
    Surname, Phone, Username, Passwords, Personal Number,
    Address.    
  • Communication, chats, messages. When you communicate with us
    through email or any other way, we collect information about your
    communication and any information You choose to provide or
    disclose. In order to answer your request, we may access
    information provided by email, chats, purchase history, etc.
  • Payment Information. To order and use features of App, we may
    require you to provide certain financial information in order to
    facilitate the processing of payments. We collect your Credit or
    debit card number, Credit or debit card type, Credit or debit card
    expiration date, Billing address, Tax number, Name and surname.
  • Login information. We collect Login information if You are logging
    to our account with Authentication Data.

 

2. INFORMATION WE COLLECT AUTOMATICALLY

When you use our App or contact us directly, we may collect information,
including your personal information, about the way you act in our App, the
services You use and how You use them.
This information is necessary for the adequate performance of the contract
between You and us, to enable us to comply with legal obligations and
given our legitimate interest in being able to provide and improve the
functionalities of the App.

  • Log data and Device information. We automatically collect log data
    and device information when you access and use the App, even if
    you have not created an Account or logged in. That information
    includes, among other things: Internet protocol (IP) addresses,
    Internet service provider (ISP), Referring/exit pages, Operating
    system, Date/time stamp, Clickstream data.
  • Tracking technologies - We use Beacons, Tags, CI codes (click
    tracking), ISC (source tracking), ITC (item tracking codes), Phone
    model, Device ID, Customer number. We also automatically collect
    information about the device's operating system.
  • Geo-location data. We collect information about your approximate
    location as determined by data such as your IP address to offer
    you an improved user experience. Such data may be collected only
    when you access the App using your device.
  • Usage information. We use a tool called "Google Analytics" to
    collect information about your interactions with the App (what
    pages you visit, such as the pages or content you view, your
    searches for Listings, bookings you have made, and other actions
    on the App. In consequence, Google, Inc. plants a permanent
    cookie on your web browser to identify you as a unique user the
    next time you visit this App). For more information, please visit
    Google.
  • Publicly available personal Information.
3. THE WAY WE USE YOUR INFORMATION    
We process your information adhering to the general data processing
principles.
We may use the information we collect through our App for a number of
reasons, including to:
  • to identify user
  • to create account
  • to create trusted environment
  • to create statistics and analyze market
  • to stay connected
  • to customize marketing
  • to send billing information
  • to manage user orders
  • to contact user
  • to improve services
  • to ensure data security and prevent fraud
  • to comply with applicable laws
  • to request feedback
  • to post testimonials
  • to provide support

We will normally collect personal information from you only where we have
your consent to do so, where we need the personal information to perform a
contract with you, or where the processing is in our legitimate business
interests.

4. DIRECT MARKETING
We may use your provided contact details for direct marketing. These direct
marketing offers, depending on your preferences, may be personalized
taking into account any other information which you have provided to us
(e.g. location, social media profile information, etc.) or we have collected or
generated from other sources as described below.
If you wish to withdraw the consent for direct marketing, and refuse to
receive information from us, you may exercise such an option at any time
you wish by updating your preferences in your account, following the
instructions to unsubscribe in the received email.
5. HOW WE MAY SHARE YOUR INFORMATION
App may send user information like email address to its mobile app
provider to Shopify.

    7. SENSITIVE INFORMATION

    We do not collect sensitive information such as political opinions, religious
    or philosophical beliefs, racial or ethnic origin, genetic data, biometric data,
    health data or data related a sexual orientation.
    Please do not send, upload, or provide us any sensitive data and contact us
    using the contact details below if you believe that we might have such
    information. We have a right to delete any information we believe might
    contain sensitive data.

    8. PAYMENT INFORMATION
    Please refer to the privacy policy which is available in our App.

    9. THIRD PARTY LINKS
    Our App may have links to other Website and Apps. Please review their
    privacy policies to learn more about how they collect and use your personal
    data, because we do not control their policies and personal data processing
    practices.

    10. RETENTION
    We retain your personal information to provide services to you and as
    otherwise necessary to comply with our legal obligation, resolve disputes,
    and enforce our agreements.
    We will retain your personal information as long as we need it to provide
    services to you, unless we are otherwise required by law or regulations to
    retain your personal information longer.

    11. SECURITY
    We have implemented security measures designed to protect the personal
    information you share with us, including physical, electronic and procedural
    measures. Among other things, we regularly monitor our systems for
    possible vulnerabilities and attacks.
    Regardless of the measures and efforts taken by us, the transmission of
    information via the internet, email or text message is not completely
    secure. We do not guarantee the absolute protection and security of your
    personal information or any other User Content you upload, publish or
    otherwise share with us or anyone else.
    We therefore encourage you to avoid providing us or anyone with any
    sensitive information of which you believe its disclosure could cause you
    substantial or irreparable harm.
    If you have any questions regarding the security of our App or Services, you
    are welcome to contact us at marketing@sotbella.com.

    12. YOUR RIGHTS

    You are entitled to a range of rights regarding the protection of your
    personal information. Those rights are:

    • The right to access the information we have about you. If you wish
      to access your personal information that we collect, you can do so
      at any time by contacting us at marketing@sotbella.com
    • The right to rectify inaccurate information about you. You can
      correct, update or request deletion of your personal information by
      contacting us using the contact details provided below.
    • The right to object to the processing. When we rely on your
      consent to process your personal information, you may withdraw
      consent at any time by contacting us using the contact details
      provided below. This will not affect the lawfulness of processing
      prior to the withdrawal of your consent.
    • The right to lodge a complaint. You can raise questions or
      complaints to the national Data Protection Agency in your country
      of residence in the event where your rights may have been
      infringed. However, we recommend attempting to reach a peaceful
      resolution of the possible dispute by contacting us first.
    • The right to erase any data concerning you. You may demand
      erasure of data without undue delay for legitimate reasons, e.g.
      where data is no longer necessary for the purposes it was
      collected, or where the data has been unlawfully processed.

    If you choose to delete your account and all associated data (or specific
    parts of it), send an email to marketing@sotbella.com requesting deletion
    of data. We'll process your request and delete all account data within (x
    [Max: 30]) days. You will receive an email confirmation as soon as it is
    done.

    13. APPLICATION OF POLICY
    This Policy applies only to the services offered by our Company. Our Policy
    does not apply to services offered by other companies or individuals,
    including products or Apps that may be displayed to you in search results,
    Apps that may include our services or other Apps linked from our App or
    Services.

    14. AMENDMENTS
    Our Policy may change from time to time. We will post any Policy changes
    on our App and, if the changes are significant, we may consider providing a
    more explicit notice (including, for certain services, email notification of
    Policy changes).

    15. ACCEPTANCE OF THIS POLICY
    By using this App, you agree to our Policy. If you do not agree, please refrain
    from using the App. We reserve the right to change our Policy at any time and will inform you accordingly. Your continued use of the App implies acceptance of
    the revised Policy.

    16. FURTHER INFORMATION
    If you have any further questions regarding the data we collect, or how we
    use it, then please feel free to contact us at marketing@sotbella.com